Is it time to switch? Here’s what to think about.
An outsourced trucking company should be one of your most trusted business partners. Any business you outsource work to should be as trustworthy as your in-house team members. You are relying on a completely different entity for services that will make happy or unhappy customers at the end of the day. How do you know it’s time to find a new trucking company, if ever?
Unmet Expectations
Consider switching trucking companies when the company promises certain services but fails to come through with them. What they offer could even be too ambitious; for example, they might promise same-day delivery when the travel distance is too far or difficult to make in one day. They might promise excellent customer service, but you are met with unfriendly and unhelpful staff.
Poor Communication
Communication in business is a skill, and unfortunately, not everyone possesses it. While it is something people can improve on over time, it should not be the norm. If you are repeatedly experiencing miscommunications, it could lead to ongoing delays and mishaps that could easily be avoided with clear and orderly communication.
Poorly Maintained Equipment
Poorly maintained equipment is a danger sign to your cargo. You don’t want a lackadaisical company to handle your precious cargo. If anything, it is a lack of attention to detail. If you notice the trucks have issues, bring it up to the trucking provider and find a new trucking company if the problems persist.
Poor Internal Management
Is the business run well internally? Is there a high employee turnover, or are employees unhappy where they work? What is their customer retention like? Toxic work environments are not ideal for customers receiving services from these businesses.
Unreasonable Costs
If the cost to outsource trucking services or rent trucks for your freight is sky high, you can check with other businesses or get free quotes from other providers to check if the price is reasonable or even common. If the price is unreasonable, or you can find a better deal with another high-quality company, you can consider negotiating the current price or switching trucking companies.
Evan Transportation Is Here for Your Trucking Needs
Evan Transportation has been around for decades, serving Baltimore, MD, and the Mid-Atlantic region with dependable, long-term trucking services, truck rentals, storage rentals, and more. If you need a high-quality full trucking service in the Mid-Atlantic region, contact us to see how we can help you.
For All Your Trucking Needs
Follow us here at Evan Transportation to get more updates on driving tips and the trucking industry. Evan Transportation provides trucking and transportation services for clients throughout the Mid-Atlantic region. All of our drivers and staff are offered competitive salaries and benefits and are guaranteed to be home every day. Interested in finding out more? Visit us online or give us a call at 443-673-3365. For even more information, visit us on Facebook, Twitter, Pinterest, and LinkedIn.