What Makes a Reliable Freight Trucking Company?

trucking-companyWhen looking for a freight trucking company in the Baltimore area, there are numerous things to consider – at the very least, who will get your goods delivered when you want them delivered? Evan Transportation has been in business for more than 20 years and has established itself as a company that provides excellent, reliable service for customers in the Baltimore region. If you’re looking for a reliable freight trucking company, here are some things to consider:

Responsiveness: your products are important to you, and so is getting them there in a timely manner. But more than having truck drivers that are prompt and courteous, you want a company that has account managers that are responsive and helpful in the event an issue should arise. These same account managers are the ones who are processing your applications to partner with our business, so it is crucial that we are efficient with your time across the board.

Communication: If there were ever an issue or a complaint, you want to be able to talk to someone about it. What’s the customer service like at the freight trucking company? A reliable one has professional customer service agents who can answer your questions directly, and if they can’t, they can direct you to someone who can.

Competitive rates: Cheap can be great on the wallet, not so great on the actual product value. Instead of looking for the cheapest deal, consider what might be the most competitive deal. Freight trucking companies will often have comparable numbers, which indicate the level of service and quality performance. You also want to be mindful of what their emergency plans are as part of their rates.

Trustworthiness: If you’re looking for a freight trucking company in the Baltimore area, chances are this is not a one-time deal. You want to partner with a company that is professional, makes you feel comfortable, and most importantly, is trustworthy. Whether it’s good news or bad news, your carrier should always give the news to you straight and work with you to make a problem a solution.

Timeliness: Finally, the quality you should most be looking for is a company that delivers when they say they will, and if something comes up, they communicate that with you.

These combined should give you a good idea of where a freight trucking company falls and whether you would like to partner with them. We would be happy to talk to you more about what we can do for you – give as a call today at 443-673-3365.

Evan Transportation was founded in 1992 by Jerry Wolfarth, who had over 25 years of experience in the trucking and transportation industry at the time. The initial operation consisted of a few trucks and drivers who were dedicated and professional. The goal of the company was, and remains, to provide excellent, dependable service.


Source: http://risttransport.com/4-characteristics-of-a-good-freight-company/



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